A community for installed base users & traceability to meet regulatory requirements
Our goal is to build a community for our installed base users and see huge potential in Rekonnect for engagement. Importantly it enables the traceability critical for MedTech so we are very impressed.
Thomas Lindstrom, CEO of Micropos Medical AB
Intoduction >
Specializing in advanced radiation therapy solutions aimed at improving cancer treatment outcomes, Micropos sought to create a stronger connection with installed base users to enhance support and collaboration.
Community Engagement >
Their existing methods were insufficient for building the level of engagement they desired. They needed an effective way to foster a more connected and interactive user community.
Traceability >
Ensuring comprehensive traceability of interactions and data was becoming increasingly complex. This was critical for meeting the stringent regulatory requirements in the MedTech industry.
Scalability >
Micropos required a platform that could grow alongside their expanding user base, maintaining efficiency and effectiveness as they scaled.
- Implementation
The Rekonnect Community Portal provided Micropos with a centralized platform to build and nurture their user community. Users could easily access tailored content, share experiences, and connect with peers, fostering a vibrant and engaged community.
- Solution
Rekonnect ensured that every interaction within the community was automatically tracked, providing full traceability. This feature was particularly valuable for meeting the stringent regulatory requirements in the MedTech industry.
- Potential to Scale
The platform is scalable, allowing Micropos to expand their community without any loss in performance. Additionally, the portal was customizable, ensuring it aligned perfectly with Micropos’s brand and user needs.
Outcomes
Stronger Community Engagement:
The centralized platform successfully brought together Micropos’s user base, enhancing collaboration and communication. Users felt more connected and supported, leading to higher satisfaction and loyalty.
Complete Traceability
Rekonnect’s comprehensive data tracking ensured that Micropos met all regulatory requirements with ease, providing peace of mind and simplifying audit processes.
Scalable Growth
As their user base grew, Micropos continued to benefit from Rekonnect’s scalable platform, which adapted seamlessly to their needs, ensuring consistent performance and user experience.