A Central MedTech Service Portal to Streamline Device Operations

How can a MedTech Service Portal Bridge the Gap in Medical Technology?


In today's digital age, technology has become an integral part of the healthcare industry. With the rise of new medical technologies and continuously advancing regulatory requirements, the need for better post-market surveillance has become more crucial than ever before. The MedTech Service Portals are a game-changer in the industry, providing MedTech companies with a single platform to manage their devices and ensure compliance with regulations.

This article focuses on the significance and necessity of having a comprehensive MedTech Service Portal.

What is a MedTech Service Portal?

The MedTech Service Portal is an essential tool used by MedTech companies to manage their medical devices to ensure a smoother post-market surveillance process after they have been released into the market. The MedTech service portal like Rekonnect, serves as a central location for manufacturers, distributors, healthcare providers and offers a variety of features including the following:

  • Digital Hybrid Training
  • Virtual device management
  • Customer & user management
  • Feedback & Case Handling

By providing a one-stop-shop for all these functions, the portal streamlines the management of medical devices and allows companies to easily track device performance and ensure regulatory compliance.

Post-Market Success in MedTech Industry is Achieved Through a Comprehensive Service Portal

A secret to better healthcare outcome

The Consequences of Working without a MedTech Service Portal

Limited Visibility: Without a MedTech Service Portal, companies have limited visibility into their device data, making it difficult to track device performance and identify any issues.

Compliance Risks: The absence of a portal increases the risk of non-compliance with regulatory requirements resulting in legal penalties and reputational damage.

Inefficient Processes: Without a centralized platform, companies may rely on manual processes, which can be time-consuming, error-prone, and less efficient.

Poor Collaboration: The absence of a MedTech Service Portal can hinder collaboration between stakeholders, leading to miscommunication and delays in decision-making.

Increased Patient Risk: Without a centralized platform for post-market surveillance activities, companies may miss identifying adverse events and safety issues, resulting in increased patient risk and harm.

Why are MedTech Service Portals Important?

MedTech Service Portals are vital tools for MedTech companies, particularly in light of the current EU Medical Device Regulations (MDR) strong focus on post-market surveillance. The portal enables more efficient management of medical devices, making PMS processes smoother and more effective. By providing a centralized location for PMS activities such as collecting and analyzing adverse event reports, conducting periodic reviews of clinical data, monitoring device performance, conducting risk assessments, and reporting adverse events, the portal helps companies identify potential issues and take proactive steps to mitigate them, reducing the risk of device recalls and regulatory non-compliance.


Achieve Medical
Device Success

Get the Insights

In addition to improving post-market surveillance, MedTech Service Portal also streamline customer and user management, facilitating communication between companies, their customers, stakeholders, and enhancing the overall user experience. The portal's feedback and support system enable companies to efficiently address any issues, improving customer satisfaction and enhancing brand reputation.

Overall, MedTech Service Portals are of utmost importance for the success of MedTech companies in today's competitive marketplace, given their essential role in ensuring regulatory compliance, enhancing device quality, and delivering a superior user experience.

Benefits of MedTech Service Portals

MedTech Service Portals offer several benefits to medical device companies. Some of these include:

  • Improved Product Management: The portals provide a centralized location for companies to manage their devices, making it easier to track performance and identify any issues.
  • Enhanced Compliance: MedTech Service Portals are designed to help companies comply with regulatory requirements.
  • Improved Collaboration: The portal is accessible to various stakeholders, including manufacturers, distributors, and healthcare providers, enabling better collaboration between them.
  • Real-time Access to Data: MedTech Service Portals offer real-time access to device data, making it easier for companies to make informed decisions.
  • Better Patient Safety: By providing a centralized location for post-market surveillance activities, MedTech Service Portals help ensure better patient safety.
Post-market Success Platform for MedTech

Post-market Success Platform for MedTech

The eco-system for stakeholders involved with a medical device in the post-market

Why choose Rekonnect
Rekonnect Team

"Rekonnect is the solution that both MedTech & healthcare need; hybrid training for medical devices regardless of customer or user location."

Ingela Hallberg - MedCom Advice

Conclusion: MedTech Companies need Service Portal to Grow in the Market

MedTech Service Portal is an essential tool for medical device companies looking to improve their device management, get real-time access to device data, enhance customer & user management, streamline post-market surveillance process, and ensure compliance with European Medical Device Regulatory requirements. Without it, companies may face limited visibility, compliance risks, inefficient processes, poor collaboration, and increased patient risk. Therefore, a MedTech Service Portal is vital for the success of MedTech companies in today's competitive marketplace.

Book A Demo

Get started building Post-Market Success Today

Book A Demo